Connect a WhatsApp Business number so your agent reads and replies to customer messages automatically.
Connect your WhatsApp Business number and your agent will automatically read and reply to messages sent to it — with full support for images, typing indicators, and read receipts. Connecting takes one click through Meta’s official Embedded Signup; there are no tokens or webhooks to configure.
From your agent, go to Deploy → Integration Channels → WhatsApp.
The WhatsApp connect panel.
2
Click “Connect with WhatsApp”
A Facebook popup opens. Sign in and follow the WhatsApp Business prompts.
3
Choose or add your number
Select an existing WhatsApp Business number or add a new one, then verify it with the one‑time code Meta sends.
📸 Screenshot: Meta’s Embedded Signup popup at the phone‑number step (to be added).
4
Done
When the popup closes, you’ll see a WhatsApp Connected! confirmation with your number and status. No further setup is needed.
📸 Screenshot: the WhatsApp Connected! success state (to be added).
If you complete the Facebook popup but don’t finish the phone‑number step, ChatRos can’t read your number and will ask you to try again. Make sure you complete the phone‑number verification inside the popup.
Return to Deploy → WhatsApp anytime to view the connected number or click Disconnect to stop handling messages for it.
See conversations
Connected messages appear in your agent’s Inbox — click View Conversations on the WhatsApp panel to jump there.
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