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Connect your Instagram Business or Creator account and your agent will automatically read and reply to Instagram direct messages. Setup uses the same one‑click Facebook sign‑in as Messenger.

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Before you connect

  • You have an Instagram Business or Creator account.
  • That account is linked to a Facebook Page you administer. (Instagram messaging is managed through the connected Facebook Page.)
Not sure if your account is a Business/Creator account? Open the Instagram app → Settings → Account type and tools to switch. Then link it to your Facebook Page from the same settings area.

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Connect Instagram

1

Open the Instagram channel

From your agent, go to Deploy → Integration Channels → Instagram.
Connect Instagram panel with Connect with Facebook button
2

Click “Connect with Facebook”

You’ll be redirected to Meta to sign in with your Facebook Business account and approve access.
3

Grant permissions

Approve the requested permissions. Meta then returns you to ChatRos.
4

Done

You’ll see an Instagram Channel Created! confirmation with your account username and ID. Your agent now handles Instagram DMs automatically.
📸 Screenshot: the Instagram Channel Created! success state (to be added).

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What your agent can do on Instagram

  • Reply automatically to Instagram DMs.
  • Send and receive images.
  • Show a typing indicator and report delivery and read receipts.

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Manage or disconnect

Return to Deploy → Instagram to view the connected account or click Disconnect to stop handling its messages.

Connect Messenger too

Handle your Facebook Page’s Messenger conversations with the same agent.