Getting Started
What is SoftiusTech?
SoftiusTech is an AI platform enabling users to create intelligent AI Agents trained on specific business data. Whether leveraging website content, documents, or custom text, the platform transforms information into an intelligent assistant capable of handling customer support 24/7, capturing and qualifying leads, providing instant answers to FAQs, and seamlessly integrating into websites, apps, or messaging platforms.How quickly can I get started?
A fully functional AI Agent can be live on a website in under 5 minutes with the Quick Start guide walking through each step.Build Your First AI Agent
Get started with our step-by-step guide
Do I need technical skills to use SoftiusTech?
No technical skills are required. The platform features simple copy-paste embed codes, drag-and-drop training data upload, and visual configuration interfaces. Developers can leverage the powerful API for custom integrations.Features & Capabilities
What languages does SoftiusTech support?
SoftiusTech supports 95+ languages with intelligent language detection. The AI Agent responds in the same language users ask questions in, supports multi-language training, and includes popular languages like English, Spanish, French, German, Portuguese, Italian, Dutch, Russian, Chinese, Japanese, Korean, and Arabic.What types of data can I use to train my AI Agent?
Training sources include:Websites
Automatic crawling of linked pages
Documents
PDF, DOCX, TXT files
Raw Text
Custom text snippets
Q&A Pairs
Custom question and answer pairs
Notion
Notion database integration
Pricing & Credits
How do message credits work?
Message credits power conversations with consumption varying by AI model:- DeepSeek-R1: 2 credits
- GPT-4 Turbo: 10 credits
- GPT-4 & Claude 3 Opus: 20 credits
- GPT-4.5: 30 credits
- All other models: 1 credit
When do my credits reset?
Message credits renew monthly on the 1st of each month, regardless of subscription date.What happens if I run out of credits?
When exhausted, the AI Agent displays: “This AI Agent is currently unavailable. If you are the owner, please check your account.”Can I upgrade or downgrade my plan anytime?
Yes, plans can be changed anytime through your account settings.Technical Questions
Where is my data stored and is it secure?
Data is stored on AWS servers with enterprise-grade security:Encryption
Encrypted in transit and at rest
SOC 2 Compliant
Enterprise-grade security standards
GDPR Compliant
Privacy-first data handling
Isolated Data
Your data never trains other models
How do I check my training data character count?
SoftiusTech automatically displays character count when uploading training data.Can I use my own custom domain?
Yes. Custom domains enable branded embedding URLs and sharing links. DNS records must be configured to point domains to SoftiusTech servers.Can I integrate SoftiusTech with my existing tools?
SoftiusTech offers direct integrations with:- Slack
- Messenger
- Stripe
- Zapier
- Make.com
- WordPress
Troubleshooting
My AI Agent isn’t responding correctly. What can I do?
1
Review Training Data
Ensure your training data is clear and well-formatted
2
Test Question Variations
Try different ways of asking the same question
3
Adjust Settings
Modify temperature and AI model selection in the Playground
4
Add More Information
Include specific information about common topics
The chat widget isn’t appearing on my website
Checklist:- ✅ Verify the embed code is complete
- ✅ Ensure the AI Agent is enabled
- ✅ Check placement in
<head>or before closing</body>tag - ✅ Clear browser cache
- ✅ Test in incognito mode
- ✅ Check for JavaScript errors
- ✅ Disable ad blockers if needed
Still Need Help?
Contact Support
Our support team is here to help with personalized assistance