Connect a Telegram bot so your agent handles 1‑on‑1 customer chats automatically.
Connect a Telegram bot and your agent will automatically reply to private messages sent to it. Telegram uses a bot token from Telegram’s official @BotFather — no Facebook or OAuth involved.
Only 1‑on‑1 private chats are supported. Messages sent in Telegram groups are ignored.
From your agent, go to Deploy → Integration Channels → Telegram Bot.
The Telegram Bot Setup page — prerequisites and the Bot Token form.
2
Paste your bot token
Paste the token into the Bot Token field. Optionally give the channel a name (e.g. Customer Support Bot) — if you leave it blank, it’s generated from the bot’s username.
3
Click “Connect Bot”
ChatRos configures the webhook with Telegram automatically. You’ll see a Telegram Bot Connected! confirmation with your bot’s username, ID, and status.
📸 Screenshot: the Telegram Bot Connected! success state (to be added).
4
Test it
Message your bot on Telegram (@your_bot_username) — your agent replies automatically.
Telegram does not provide delivery or read receipts. This is a Telegram platform limitation — unlike WhatsApp, Messenger, and Instagram, there’s no “seen” status to report.
Return to Deploy → Telegram Bot to view the connected bot or click Disconnect Bot to stop handling its messages.
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