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You can build your catalog one product at a time from the Catalog page. This is ideal for small catalogs or for adding items that aren’t in a connected store.

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Add a product

1

Click “Add Item”

On Training → Catalog, click the Add Item button in the toolbar. A panel slides in from the right.
Add Item form with Files, Title, Price, SKU, Buy link, Tags, and Description fields
2

Fill in the details

FieldNotes
FilesUp to 10 images, videos, audio, PDFs, docs, or sheets.
TitleThe product name. Required.
Price (৳)The price. Leave blank if the product has variant‑specific prices.
SKU / CodeYour internal product code.
Buy / checkout linkA URL the agent can share so customers can purchase.
TagsComma‑separated keywords (e.g. summer, cotton, unisex) — these help the agent find the product.
DescriptionSupports Markdown for formatting (with a Write/Preview toggle).
3

Add images

Upload product images in the Files section. Good images matter — they power image product search and can be sent to customers in chat.
4

Save

Save the product. It appears in the table and is queued for training.

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Variants

Many products come in variations — sizes, colors, materials — each with its own price and SKU. A single catalog product can carry multiple variants, each defined by its options (e.g. Size: M, Color: Blue), an optional price, and an optional SKU.
Variants are most often brought in automatically when you sync from a store or import a CSV — Shopify and WooCommerce products keep their full variant lists.
When a product has variants at different prices, the catalog shows a price range (for example, ৳500–৳900) instead of a single price. Your agent can answer questions about specific variants — “Is the large one more expensive?” — and the variant options and SKUs are searchable, so a customer asking for a specific SKU or option gets the right item.
📸 Screenshot: a catalog product showing a variant price range (to be added).

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Edit, retrain, or delete

Each row in the catalog table has actions to Edit or Delete a product. After editing, the product is re‑queued for training so the agent learns the change. You can also select multiple products to retrain or delete them in bulk.
The Training column shows each product’s status. If some products fail to train or hit your storage limit, a banner appears with a Retry option.

Import in bulk instead

Got lots of products? Import a CSV or sync a live store.