> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatros.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Common questions about ChatRos and answers to help you get started

## Getting Started

### What is ChatRos?

ChatRos is an AI platform enabling users to create intelligent AI Agents trained on specific business data. Whether leveraging website content, documents, or custom text, the platform transforms information into an intelligent assistant capable of handling customer support 24/7, capturing and qualifying leads, providing instant answers to FAQs, and seamlessly integrating into websites, apps, or messaging platforms.

### How quickly can I get started?

A fully functional AI Agent can be live on a website in under 5 minutes with the Quick Start guide walking through each step.

<Card title="Build Your First AI Agent" icon="rocket" href="/user-guides/quick-start/your-first-agent">
  Get started with our step-by-step guide
</Card>

### Do I need technical skills to use ChatRos?

No technical skills are required. The platform features simple copy-paste embed codes, drag-and-drop training data upload, and visual configuration interfaces. Developers can leverage the powerful API for custom integrations.

## Features & Capabilities

### What languages does ChatRos support?

ChatRos supports 95+ languages with intelligent language detection. The AI Agent responds in the same language users ask questions in, supports multi-language training, and includes popular languages like English, Spanish, French, German, Portuguese, Italian, Dutch, Russian, Chinese, Japanese, Korean, and Arabic.

### What types of data can I use to train my AI Agent?

Training sources include:

<CardGroup cols={2}>
  <Card title="Websites" icon="globe">
    Automatic crawling of linked pages
  </Card>

  <Card title="Documents" icon="file">
    PDF, DOCX, TXT files
  </Card>

  <Card title="Raw Text" icon="align-left">
    Custom text snippets
  </Card>

  <Card title="Q&A Pairs" icon="message-question">
    Custom question and answer pairs
  </Card>

  <Card title="Notion" icon="book">
    Notion database integration
  </Card>
</CardGroup>

## Pricing & Credits

### How do message credits work?

Message credits power conversations with consumption varying by AI model:

* **DeepSeek-R1:** 2 credits
* **GPT-4 Turbo:** 10 credits
* **GPT-4 & Claude 3 Opus:** 20 credits
* **GPT-4.5:** 30 credits
* **All other models:** 1 credit

### When do my credits reset?

Message credits renew monthly on the 1st of each month, regardless of subscription date.

### What happens if I run out of credits?

When exhausted, the AI Agent displays: "This AI Agent is currently unavailable. If you are the owner, please check your account."

### Can I upgrade or downgrade my plan anytime?

Yes, plans can be changed anytime through your account settings.

## Technical Questions

### Where is my data stored and is it secure?

Data is stored on AWS servers with enterprise-grade security:

<CardGroup cols={2}>
  <Card title="Encryption" icon="lock">
    Encrypted in transit and at rest
  </Card>

  <Card title="SOC 2 Compliant" icon="shield-check">
    Enterprise-grade security standards
  </Card>

  <Card title="GDPR Compliant" icon="scale-balanced">
    Privacy-first data handling
  </Card>

  <Card title="Isolated Data" icon="database">
    Your data never trains other models
  </Card>
</CardGroup>

### How do I check my training data character count?

ChatRos automatically displays character count when uploading training data.

### Can I use my own custom domain?

Yes. Custom domains enable branded embedding URLs and sharing links. DNS records must be configured to point domains to ChatRos servers.

### Can I integrate ChatRos with my existing tools?

ChatRos offers direct integrations with:

* Slack
* WhatsApp
* Messenger
* Stripe
* Zapier
* Make.com
* WordPress

Developer tools include REST API, webhooks, and JavaScript embed customization.

## Troubleshooting

### My AI Agent isn't responding correctly. What can I do?

<Steps>
  <Step title="Review Training Data">
    Ensure your training data is clear and well-formatted
  </Step>

  <Step title="Test Question Variations">
    Try different ways of asking the same question
  </Step>

  <Step title="Adjust Settings">
    Modify temperature and AI model selection in the Playground
  </Step>

  <Step title="Add More Information">
    Include specific information about common topics
  </Step>
</Steps>

### The chat widget isn't appearing on my website

**Checklist:**

* ✅ Verify the embed code is complete
* ✅ Ensure the AI Agent is enabled
* ✅ Check placement in `<head>` or before closing `</body>` tag
* ✅ Clear browser cache
* ✅ Test in incognito mode
* ✅ Check for JavaScript errors
* ✅ Disable ad blockers if needed

## Still Need Help?

<Card title="Contact Support" icon="headset" href="mailto:support@chatros.com">
  Our support team is here to help with personalized assistance
</Card>